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“Personal information” is information that identifies you or could identify you. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.
Where the personal information requested includes an email address and/or mobile phone number, Savanna Sunrise Europe AS will only contact you by email or SMS if you agree to being contacted in this manner.
Generally, only information you provide about yourself to Savanna Sunrise Europe AS directly will be collected, such as through enquiring about, or using, Savanna Sunrise Europe AS products & services or our website, making a booking on a Reservations.Express website or by phone or otherwise identifying yourself when requesting information to be sent to you. In certain circumstances, we may collect information about you from third parties. However, we will only do so if it is unreasonable or impracticable to collect the personal information directly from you and we will take reasonable steps to inform you if and when we do.
Savanna Sunrise Europe AS only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. For example, Reservations.Express collects personal information from you in order to provide and charge for the hotel accommodation and other goods and services you purchase. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you. For example, when you fill out a contact form, we collect the details you enter to enable us to send information to you. When you answer questions about what you would like to see we keep this information so as to better serve you. If you do not provide the personal information we request from you for these purposes, we may not be able to carry on our business and provide our services to you.
There may be instances in which the personal information that you provide to us or that we collect is considered “sensitive information” for the purposes of the APA. The APA defines “sensitive information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional association or trade union, sexual preferences or practices, criminal record and health, biometric and genetic information. We will only collect and process sensitive information about you in accordance with, and to the extent permitted by, the APPs.
Cookies themselves do not contain personal information about you. They simply operate as a unique identifier which helps us to know what our customers find interesting and useful on our websites, almost like a continuing questionnaire. Savanna Sunrise Europe AS does not store any personal information inside cookies, although the cookie may identify the user’s browser.
Savanna Sunrise Europe AS will not use or disclose any specific personal information about you without your consent, other than for:
Savanna Sunrise Europe AS and its affiliates recognise the trust you place in us when you give us personal information. For example, Savanna Sunrise Europe AS may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business. However, we will not disclose specific information about you and your business to any other company (except those entities specified below) without your explicit consent.
Savanna Sunrise Europe AS may from time to time outsource the processing of certain functions or information to third parties. We may also provide your information to our related entities and partners. Any personal information disclosed to our agents, related entities, partners, contractors and third party service providers is only to the extent necessary for them to perform their agreed tasks and they are required to maintain the privacy of your information and keep such information confidential.
Pursuant to the APPs and IPPs, we may transfer personal information we have collected about you to someone other than you in a foreign country, but only in accordance with and to the extent permitted by the APPs and IPPs. We will not disclose your personal information to overseas recipients without your consent.
As we continue to develop our business, we may sell Savanna Sunrise Europe ASs and other assets, or cease being the manager of a Savanna Sunrise Europe AS that is currently part of our portfolio. In those circumstances, we may include the personal information collected about you, or control of that personal information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, personal information collected from you, or control of such information, may be one of the transferred assets.
From time to time we will send you relevant information emails regarding products and services which you have previously registered your interest in. If you are receiving promotional information from Savanna Sunrise Europe AS and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence.
Savanna Sunrise Europe AS will store personal information [electronically and in paper form].
Savanna Sunrise Europe AS will take such steps as are reasonable to protect your personal information from unauthorised access or use, misuses, loss, modification or authorised disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. Savanna Sunrise Europe AS also maintain computer and network security, for example we use firewalls and other systems such as user identifiers and passwords to control access to computer systems. In addition, Savanna Sunrise Europe AS employees are obliged to respect the confidentiality of any personal information held by Savanna Sunrise Europe AS. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, Savanna Sunrise Europe AS will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure.
Your trust in Savanna Sunrise Europe AS is very important to us. If at any time you want to know exactly what personal information we are holding about you or update any information at any particular time, please email us at enquiries @ reservations.express and we will respond to your request within a reasonable period. We will allow you access unless we consider that there is a sound reason under the APA or the NZPA (as applicable) or other relevant law to withhold the information. If we refuse to provide you with access or correct the personal information we hold about you, we will provide reasons for such refusal. In addition, you may request that the personal information Savanna Sunrise Europe AS holds about you be corrected by emailing us at enquiries @ reservations.express. If Savanna Sunrise Europe AS and you disagree on whether the information is accurate, complete and up-to-date, you can make a statement about the requested changes and we will attach this statement to our records.
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by Savanna Sunrise Europe AS employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.
If you have a complaint regarding the way in which your personal information is being handled by Savanna Sunrise Europe AS, please contact us in the first instance.
Please take time to read these terms and conditions governing Savanna Sunrise Europe AS websites. By accessing our websites, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.
The Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.
You may only use our websites to make genuine and valid reservations or purchases. You may not use our websites to make any fraudulent, false and exploratory reservation. You will be financially liable for all uses of our websites. You will be responsible to keep your passwords, login and account information in confidentiality.
All reservations are subject to availability. Reservations made on our sites are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. Savanna Sunrise Europe AS may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings.
Should the guests wish to amend any reservations, modifications may be made on the websites at the earliest convenience. Savanna Sunrise Europe AS will not be liable should it fail to provide its products and services due to unavailability.
In the event that Savanna Sunrise Europe AS, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to the Client, Savanna Sunrise Europe AS will return any deposit made and considered it cancelled. our is the limit of Savanna Sunrise Europe AS’s liability.
Savanna Sunrise Europe AS reserves the right to impose a cancellation fee of per room per night in the event of a late cancellation notice or a no-show at Savanna Sunrise Europe AS.
Savanna Sunrise Europe AS does not guarantee acknowledgement of reservations or transactions made on our site arising from unforeseen circumstances, omissions or errors that may sometimes occur.
Savanna Sunrise Europe AS reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payment are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or in the event where no credit card is available, settlement in cash is necessary to facilitate the booking procedures.
Savanna Sunrise Europe AS reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by Savanna Sunrise Europe AS.
Offers and Promotions are subject to specific terms, conditions and restrictions listed on the site. We reserve the right to modify or alter any program, offer or promotion at any time.
Savanna Sunrise Europe AS does not warrant that errors or omissions may sometimes occur. Savanna Sunrise Europe AS does not warrant the accuracy, timeliness, currency and completeness of the contents, including without limitation, any information relating to rates and room availability. Savanna Sunrise Europe AS disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to our web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.
Savanna Sunrise Europe AS will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use our site.
Savanna Sunrise Europe AS does not guarantee that our site is free from infection by viruses and shall not be liable for any damages or loss.
In no event shall Savanna Sunrise Europe AS nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if Savanna Sunrise Europe AS has been informed of the possibility of such damages.
The Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and Savanna Sunrise Europe AS is not responsible for their availability or content.